Cancellation Policy:

1.1 Cancellation Time Frame: Customers may cancel orders or services within a period of 24 hours from the moment of order placement. Subsequent to this period, cancellations and refunds will not be entertained.

1.2 Conditions and Restrictions for Cancellations: Cancellation requests are subject to approval and will be declined after the stipulated 24-hour window. Customized or personalized orders are non-cancellable.

Refund Policy:

2.1 Refund Initiation: Refunds will not be provided under any circumstances. Only replacements will be initiated in the event of receiving damaged or broken items. To substantiate such claims, customers must provide a video recording during the unboxing process, clearly displaying the extent of damage.

2.2 Refund Request Time Frame: Customers must submit replacement requests within 24 hours of the product’s delivery.

2.3 Non-Replaceable Products: All products are inherently non-replaceable, except in cases where damage occurs during shipping.

Partial Refunds:

3.1 Partial Refund Considerations: Partial refunds will not be considered under any circumstances.

Return of Physical Goods:

4.1 Return Process: Return of physical goods is not applicable; solely replacements will be facilitated for damaged items.

Refund Method:

5.1 Refund Methodology: No refunds will be issued. Instead, damaged items will be replaced in case damages happened during shipping (A product unboxing video required).

Exceptions:

6.1 Cancellation Exceptions: Cancellation is permissible, and replacements will be initiated only if we fail to dispatch the product within 10 days from the date of order confirmation. Once Approved, the refund will be processed within 2 working days and will be credited to your account within 3-7 working days.